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            <title>Wouldn&#39;t it be nice...</title>
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            <author>nobody@vox.com(Austin1234)</author>
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            <description>      if every company placed as much emphasis on customer service as Zappos.com. I picked this up off of Seth Grodin&#39;s blog who is a long time champion of marketing and companies doing the right thing rather than being obnoxious.   Congrats to Zappos ...    &lt;p style=&quot;clear:both;&quot;&gt; 
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